If the animal is injured you can contact the RSPCA on 03 6427 2566 during business hours. {{booking.getDepartureDate(legOfJourney, 'h:mm A')}}, Arriving Hand sanitation stations are available in key areas on all decks. For safety reasons, passengers are not allowed on the vehicle deck during the voyage. If you go to Manage my booking and enter your booking details, you can: Please make sure you are entering the last name of the contact name on your booking. A maximum of 14 vehicles are allowed per booking, provided there is an eligible passenger for each vehicle. If you are unsure, please report to the pursers at Reception on Deck 7. If your animal is in distress, or if it is actually DEAD, there is nothing they can do about it because they don't know which pet belongs to which passenger. The new terminal will also accommodate the larger Spirit of Tasmania vessels that are due for completion in the first quarter of 2024 and the last quarter of 2024. No, the Spirit of Tasmania service from Sydney to Devonport (Tasmania) ceased operation in 2006. Healthcare Card holders are not entitled to the pensioner fare. Revenue impacts the experiences featured on this page. It appears your name is incomplete or invalid. Can I take my dog or other pet on board the ship? Visit dpipwe.tas.gov.au for more details. There are currently no scheduled sailings in the next 3 days. Medical oxygen cylinders, CPAP machines and Nebulisers must adhere to the ships rating: Voltage 230V and Frequency 60Hz. {{booking.getArrivalDate(legOfJourney, 'dddd D MMMM, YYYY')}} at -Sealing cap has locking side arms or screwed cap with an effective rubber seal.-All other than Jerry Cans and Boat Fuel Containers must be empty and dry of residual liquid. A Medical Attendant is on board for every sailing and all passengers and staff are all encouraged to maintain a safe distance at all times. For all special needs, please check in at least 2 hours prior to departure. Are all Spirit of Tasmania crew vaccinated? Passengers entering Victoria No, there are currently no vaccination requirements for passengers arriving into Victoria on Spirit of Tasmania. Failure to advise the correct height may result in your passage being denied at check-in if there is insufficient vehicle space on the required vehicle deck. Our time table system is currently offline. Amendments made online must be made more than 3 hours prior to the scheduled departure time of your existing journey or the new journey you wish to travel on. {{booking.getDisembarkTime(legOfJourney, 'h:mm A')}}, {{ fee.description }}: {{ fee.price | money:false }}. Four-year-old Shayla Phillips has been found "safe and well" in southern Tasmania more than two days after she was reported missing. Yes, your motorhome or towed unit can be booked online. Booked a cabin for a family of 4 , a must if you want to travel in comfort. You need to know if the height is over or under 2.1 metres and the total length of your vehicle and trailer including the drawbar and overhang. Yes, you can send an unaccompanied vehicle. Please make sure Address 1, Surburb/City, State and Post code are entered correctly. Who is NOT entitled to book a pensioner fare? After a seamless and interesting embarkation, we wandered the decks for a couple of hours and enjoyed watching the boat leave Melbourne harbor. "Not knowing if she's dead or alive is killing me," she said. We all deserve to be spoiled on our special dayenjoy a gift on us as a thank you for your continued support. We've rung council who have tried to contact his owners as he has. Can I book a different person each way on a return booking? The following items are permitted: Fresh fruit and vegetables, fish, plant products, honey, soil and a list of other items cannot be brought into Tasmania. We sailed to tasmania on the 20th March 2019. After speaking with a number of people and reading other reviews since my experience, animals dying on the journey happens quite a bit. Parking at Geelong:The new terminal has a free public parking area for visitors and passengers with their vehicles, including caravans and motorhomes, waiting to board the ship. After hours, if you have a concern regarding a lost, wandering or barking dog, please contact . (b) You agree that we may deal with any such alcohol, whether open or closed, as we reasonably see fit. January 27, 2021 7.12pm. A growing crowd of angry people have rallied around a distraught pet owner, demanding further action from the Spirit of Tasmania as days pass and no sign of a missing dog emerges. As a thank you to our Loyalty Club Members, you will earn a $100 travel voucher for every 10 completed trips. Check-in was easy, and we didn't encounter lines anywhere. If you wish to amend or cancel your booking, please amend your booking online or contact your travel agent or please call our Customer Contact Centre: Yes, all onboard facilities are open including the TMK (Tasmanian Market Kitchen), The Pantry, bars, cinemas, Gaming Station, Tourism Hub, Game Zone and the Kids Play area. {{IbpCms.vehiclesBookMotorhomeAsCarError}}. A desperate search is on for a dog missing after a voyage on the Spirit of Tasmania ferry. Companion Card holders are not entitled to a pensioner fare as it is a service card only (such as use on public transport or entry into attractions). For safety reasons,passenger access to the kennels is not permitted during sailinghowever regular checks are carried out and fresh water is supplied throughout the sailing. A 'caravan' is a unit which is designed and constructed primarily to provide sleeping accommodation. Yes, smoking is permitted in designated outside areas of the ship. We hope you book with us again soon. {{booking.getDepartureDate(legOfJourney, 'dddd D MMMM, YYYY')}} at if there is an outstanding balance on your booking, you can complete your payment online. The form must be completed by the passenger prior to travel and lodged no later than 24 hours prior to check-in on the intended date of travel.You can read further information about Carriage of Dangerous Goods here. Visit the Biosecurity website for the most up-to-date information on what you can and cannot bring into Tasmania. Yes, we have implemented a number of precautionary measures to reduce the risk to passengers and staff. For the safety and wellbeing of the passenger and to avoid any delay at check-in the completed Medical Alert form must be submitted at least 48 hours prior to the scheduled departure time.A medical alert form is only valid for the approved travel date. On days of single sailings, the voyage takes 11 hours. I need to use medical equipment while on board, is there anything I need to do? No, there are no charging facilities or power outlets to charge electric vehicles on board. Based on reviews we'd read, our expectations were low. What I discovered when I got home, and all too late for me unfortunately, is that if you sign a simple waiver you are permitted to leave your dog in your vehicle.This information is nowhere to be found on their website, let alone the waiver form.Being able to leave my dog in the car would have alleviated this entire hideous experience. Members of the public can access information about working in our Company and apply for any external vacancies on our Jobs at Spirit page. Password and confirm password must be between 8-20 characters in length and. Visit the Biosecurity website or call. You can now view your trip history and access Sailors Club only special offers by signing into your account. Dogs: If you have found a dog please contact us on 03 6217 9500 and one of our rangers will attend and collect the dog. What time can I bring my car onto the pier? Why did Spirit of Tasmania move to Geelong? Who IS entitled to book a pensioner fare? Where in Geelong is the new terminal located? To reduce shared contact, we only accept cashless payments in our terminals and on board in the dining, bar and convenience outlets. If amending travel dates (if still required) a new medical alert form is issued. Holly Alexander's dog Ester went missing on the Spirit of Tasmania on Monday night, January 25 and 26, 2021. The Spirit of Tasmania wharf crew will direct you when loading and advise where to park on board. {{option.displayText}}s not available with this deal. Can I bring dangerous goods such as firearms and ammunition with me? "TT-Line encourages Diane Caney to forward the petition to the company where it would welcome the opportunity to discuss the matters she has raised," he said. Can I access the vehicle deck throughout the voyage? Your cabin contains bed linen, towels and soap. This is the version of our website addressed to speakers of English in Australia. Please fill in your date of birth in the format dd/mm/yyyy. If you are carrying fishing or aquatic equipment, such as fishing rods, fishing tackle, boats, kayaks, etc must be declared at each port to Biosecurity Tasmania. Yes, food and beverages are available for purchase. Also. Passengers can also access the external decks and lounge areas throughout the voyage. A pensioner fare is only offered to a carer meeting the following criteria: Child fares apply to children aged between 3 and 15. Gas bottles do not need to be emptied, but must be turned OFF at all times. Higher rates apply as the advertised fare only applies to cars accompanying passengers. Can I book three people one way and only two people back? Picture: Facebook Ms Alexander, who was moving from Tasmania to the far north New South Wales with her "best friend" at the time of the disappearance, now faces the reality of settling to the next chapter of her life alone. Please note this response is optional and fully confidential. Spirit of Tasmania provides tie downs for motorbikes. When booking your caravan, you need to select the 'towing a caravan or trailer' option. Ship map can be downloaded here and are also available on board at Reception on Deck 7. read more Reviewed 1 week ago Graham B via mobile She said she was woken at midnight by a security guard that said she had escaped and attempts to find the dog had been unsuccessful. Multiple payment options are available online. For more information, call the Dogs to Tasmania Info Line on 1800 684 215 or visit the Biosecurity Tasmania website - Requirements for bringing a dog . The trip was fine both ways. When you arrive at the Security Screening please present your E-Ticket and Photo ID.For more information about travel restrictions to enter Tasmania, visitwww.coronavirus.tas.gov.au. Or for timetables and other information before your sailing, please contact TassieLink Coaches. For enquires about Aquarium and Pet Fish please call DPIPWE on (03) 6165 3777. "They would only let me look for an hour and I waited in the bar as they kept looking.". A carer travelling with a TPI pensioner card holder is entitled to the discount. However, you need to include infants in your booking. Our vessels are 'roll-on, roll-off' or 'RO/RO' which means you can drive on and drive off with ease. Please help," she said in an emotional Facebook post. On Wednesday, Ms Alexander told ABC Hobart she walked around the cars parked in the ship's hold calling out the dog's name until early morning to no avail and while she was doing so vehicle alarms were going off and she "doubted [Ester] could hear me". At most times, bookings are open for the next 11 months only. For more information on amendment and cancellation fees, click here. Email: hobart@dhot.com.au. Conditions of Carriage, Tasmanian Biosecurity Conditions, Privacy Policy, If you have a dog that is old or anxious or simply does not like to be put in a cage, you should definitely read this review before you travel on the Spirit of Tas.This is simply due to the fact that Spirit of Tas do not have enough information on their website and therefore your expectations might be a lot higher than what they should be.When I booked my passage (with my two dogs, one 11 yo and one 2 yo) I had assumed that there would be an area for animals in a climate controlled room that would be relatively basic, but comfortable and monitored. The carer must travel on the same booking with the pensioner they care for. Senior Card holders are not entitled to the pensioner fare. Holly Alexander said her two-year-old doberman rottweiler cross Ester escaped from her cage on Monday night while aboard the Spirit of Tasmania. She has covered a range of areas and issues including crime, health, environmental issues, business . Higher rates apply as the advertised fare only applies to cars accompanying passengers. Does anyone travelling have specific needs? Looks like you signed up previously. You will need to provide the trailer registration at the time of booking. Passengers are permitted to carry alcohol on board Spirit of Tasmania, however the consumption of any such alcohol on board the vessel is strictly prohibited. If your gas bottle is fixed to your vehicle (fixed via a bracket or compartment) they are permitted to travel in your vehicle as long as they are turned OFF. The unknowing owner just has to find their dead dog when they go to collect them at the other end. Yes - dogs, cats, rabbits, guinea pigs, ferrets*, some birds, chickens and ducks may travel on Spirit of Tasmania. Measuring height: Vehicle height must include roof racks and any additional items stored on the roof of the vehicle (kayaks, baggage, bicycles etc.). "People will boycott your ship and Tasmania over this disgraceful, archaic attitude towards people's pets. {{booking.getArrivalDate(legOfJourney, 'h:mm A')}}, Disembarking from We had an enjoyable night passage on the Spirit of Tasmania. Phone: 03 6243 5177. Spirit of Tasmania operates two ships which sail between Geelong and Devonport, departing both locations most nights. We accept Visa, MasterCard, American Express, Diners Club and JCB credit cards. If you are travelling with medical oxygen cylinders, please visit the Specific Needs and Assistance page for more information. Shared Cabins are no longer available as an accommodation option. A post on the Spirit of Tasmania Facebook page on Wednesday afternoon said Ester was not found after a thorough search of the vessel, suggesting the dog may have left the ship inside another passenger's vehicle or trailer. Infants are under three years of age and travel free of charge. If you are travelling with an infant, a cot has automatically been booked for you. When making your booking, you need to book the motorhome or campervan as a vehicle and at the vehicle step, select the motorhome/campervan option.A 'Caravan' is a unit which is designed and constructed primarily to provide sleeping accommodation. Vehicle sizes are subject to confirmation on check-in and if the incorrect details have been provided you may be charged an extra fee. Yes, if you need to use medical equipment such as a continuous positive airway pressure (CPAP) e.g. Your cancellation has been successful. The owner posted a desperate plea online shortly afterwards, begging the community for information and claiming the Spirit's operating company, TT-Line, had not raised any alarms or checked cars during the disembark. You can find a list of locationshere. If your cat is missing . What is the deadline to make amendments to my booking prior to departure? 'Motorhome' means a road vehicle designed and constructed primarily to provide sleeping accommodation for the number of occupants that the vehicle is designed to carry. If I amend my booking online, is there an amendment fee? We recommend taking personal toiletries, medication and clothing items in an overnight bag. A motorhome is also referred to as a campervan. I'd do it again in a heartbeat! You'll learn that Spirit of Tasmania is so much more than just a ferry to Tasmania. How do I measure my vehicle and why do I need to provide this information? "If you have seen Ester please send us a direct message with your contact details. Travel Agent, Freight, Group and Special Event bookings will not be available to amend online. "In the meantime, the company is continuing to work with Holly in the search for her missing dog, Ester. Should you find a lost animal please contact either Devonport City Council on 03 6424 0511 or the Dogs Home of Tasmania at Spreyton Racecourse on 03 6427 2178. Security and ship staff are available to direct you. By clicking join now you accept the terms and conditions of the loyalty program. Food was very good at fair value. Or you can add one to your existing booking via spiritoftasmania.com.au/my-bookingIf you are carrying livestock, please contact us on 1800 884 305 to make your booking.All dogs must be treated for hydatid tapeworm within 14 days prior to entering Tasmania and checked for ticks. Do bicycles need to be booked separately? The contact name is displayed under the payment details on your itinerary/e-ticket. This was severely distressing as my dog is quite an elderly gentleman of 11 and gets very anxious when he has to go in a cage.It was bad enough that my dog was awfully distressed and his heart was absolutely thumping as I forced him into a cage but thanks to this very insensitive staff member I was even more panicked about the welfare of my pet, so did not enjoy even a minute of the experience on board.Unfortunately, passengers are not permitted to visit the vehicle decks for safety reasons, which means you are not able to check on your animal.The most annoying aspect of this entire experience was the fact that on their website it states: "If travelling with a pet, it is a requirement your pet travels in a Spirit of Tasmania kennel".Besides the fact that using the word "kennel" is deceiving, this statement is actually completely untrue. The Spirit of Tasmania has issued an urgent appeal for information over a dog that went missing from the vessel on Monday night. We were thankful the passage over was relatively calm and after some sleep, we left the boat in the morning quite effortlessly. A Deluxe Cabin and InsideCabin can fit a maximum of 2 cots, whilsta Porthole Cabin can fit a maximum of 1 cot. Will you charge for the additional length? Please ensure the total length is measured correctly to ensure you are charged the correct price. They will have your equipment checked by the ships electrician. You are only permitted to drink alcohol that is supplied by us. Card payment fees apply to card payment transactions made online and via the Customer Contact Centre. The trip on board Spirit of Tasmania takes approximately 9-11 hours. Yes, mobile phones work most of the way during the voyage. Amendment fees will apply. Refund payments will be credited back to the original credit card used for the original booking, via an authorised CardGate Credit Card Payment Gateway. Youcan read further information about Carriage of Dangerous Goods here. They will be placed on a trolley for the voyage. Click here to request a callback. A post on the Spirit of Tasmania Facebook page on Wednesday afternoon said. Apparently we lucked out, because the seas were pretty mild, so no rough seas. Caravans / Motor home / Campers / Etc. Calm seas. Students who are listed on their parent's Pensioner Concession Card are not eligible for the pensioner fare as they do not have their own CRN number. Direct bookings made online at spiritoftasmania.com.au, via Spirit of Tasmania's Customer Contact Centre or at Spirit of Tasmania's terminals can be amended online. We care about the protection of your data. Your policy number is {{getInsurancePolicyNumber()}}. Do I need to provide tie-downs for my motorbike? To add a bike rack or roof rack to your vehicle, go to Manage my booking, select the 'Add, change or remove vehicle' option and edit your vehicle. Here's what that might mean for you, Former fighter pilots training Chinese forces 'nipped in the bud', 'Momentous occasion': Spears taken by Captain Cook in 1770 to be returned home, Station master arrested after fatal Greek train crash where temperatures reached 1,300 degrees in burning carriages, Daily letter deliveries in the firing line as part of new Australia Post review, 'Devastated' dog owner pushing for change after claims pet died on Spirit of Tasmania, Travel and Tourism (Lifestyle and Leisure), Defiant Wilkinson lays out defamation defence, Ray has changed banks four times in less than a year and not by choice. The cabin was comfortable (family of 4). {{ Utils.formatCurrency(getAgentActualPaymentAmount()) }}. A lot of people were ill on the way over (thank goodness we had a cabin or l would be ill too in sympathy).Our cabin was right at the front, so we felt most of the movement. Please make sure your first and last name have been entered correctly. Save. Your model of vehicle is up to {{getEditableVehicleOptions().vehicle.heightInMetres | number: 2}}m high. When you present your ticket at the point of check in, you will receive a boarding pass with your cabin number and key card(s). A pet dog has disappeared during a ferry trip from Hobart to Melbourne, leaving her devastated owner fearing the worst. No. However if you are not a passenger on the ship, you will need to book through our Freight department. Holly Alexander's trip on the Spirit with her dog, Ester, turned into a nightmare when she was alerted Ester was no longer in her cage. Declaration by Owner or Importer for the entry of Dogs into Tasmania, Requirements for bringing a dog into Tasmania. We use cookies to improve your website experience, optimise advertisements and offers, and for web analytic purposes. Along the way you'll add passengers, any vehicles and accommodation. "I was there up until midday refusing to leave, as they said she just vanished they checked their limited cameras that they had [but] they don't have cameras facing the kennels.". Be the first to find out about travel updates, special offers and giveaways. 'Free' : '$' + getVehiclePrice($index)}}, at {{booking.getDepartureDate(legOfJourney, 'h:mm A')}}, Arriving {{booking.getArrivalDate(legOfJourney, 'dddd D MMMM')}} at {{booking.getArrivalDate(legOfJourney, 'h:mm A')}}, {{selectedAccommodationOption.quantity}} x {{selectedAccommodationOption.displayText}}, ${{getSelectedFareTypeAccommodationOptionPrice(selectedAccommodationOption)}}, ({{getSelectedAccommodationOptionNet(selectedAccommodationOption) | money}}), ({{getSailingTotalNet(legOfJourney) | money}}), {{ getSailingTotalPriceText(LegOfJourney.Outbound) }}, ({{getSailingTotalNet(LegOfJourney.Outbound) | money}}), {{ getSailingTotalPriceText(LegOfJourney.Return) }}, ({{getSailingTotalNet(LegOfJourney.Return) | money}}), {{ booking.getCreditCardFeePrice() | money }}, {{option.quantity}} x {{option.displayText}}, Including: {{vehicleOptions.getExtrasDisplay()}}, ${{getTotalMinimumPriceAdvice().totalMinimumPrice}}, {{Utils.pluralize('Deal', numDealsOnSailing())}} available, {{getSelectedFareTypeOptionUnitPrice(option)}}, Return accommodation price is {{ getReturnPriceForSameSelection() | money }}, ${{getSelectedFareTypeAccommodationOptionPrice(option)}}, ({{getSelectedAccommodationOptionNet(option) | money}}), {{getSailing().selectedAccommodation.getExtra(ExtrasCode.Kennel).quantity}} x {{Utils.pluralize("Pet", getSailing().selectedAccommodation.getExtra(ExtrasCode.Kennel).quantity)}} with {{Utils.pluralize("kennel", getSailing().selectedAccommodation.getExtra(ExtrasCode.Kennel).quantity)}}, ${{getSelectedFareTypeAccommodationOptionPrice(getSailing().selectedAccommodation.getExtra(ExtrasCode.Kennel))}}, {{getSailingTotalPriceDisplay(legOfJourney)}}, With Extras: {{vehicle.getExtrasDisplay()}}, Your {{legOfJourney.toLowerCase()}} accommodation, Leave {{Utils.convertNameCase(passenger.passengerDetails.firstName)}} here, Swap with {{Utils.convertNameCase(passenger.passengerDetails.firstName)}}, Move {{Utils.convertNameCase(getActiveSwapPassenger().passengerDetails.firstName)}} here. 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